Carriers & Processing:
We ship all orders via FedEx and UPS. We strive to process and ship your order the same day it is received. Orders received after 3:00 p.m. PST may be processed and shipped the following day. Please note that, due to inventory levels and timing, same-day processing cannot be guaranteed.
Delivery Estimates:
While we make every effort to ship your complete order promptly, we cannot guarantee a specific delivery day or time—even for expedited services. If an item is out of stock, we will hold your order and notify you of a revised shipping date.
Order Verification:
For larger orders, additional verification may be required. In these cases, an email or phone call from the “Bill to” customer will be necessary before shipment.
Returns & Exchanges
General Return Policy:
Products may be returned within 30 days of purchase. A 15% restocking fee applies to all returned items. (Note: This restocking fee helps cover the costs of processing and inspecting returned merchandise.)
Non-Returnable Items:
Certain items are final sale and are not eligible for returns, refunds, or exchanges. These include:
- Filters (please measure both your drain cover and filter’s collar prior to purchase; available sizes are 5 1/2 inches and 4 inches in diameter)
- Softub Vinyl Covers
- Open Items
Refund Processing:
Please allow up to 7 business days for processing your refund. Our returns department will need to inspect and examine the product and its components before the refund can be initiated. Please note, if the items being returned were sold at a discounted sales price, the issued refund will be based on the discounted sale price.